Privacy Policy

Introduction

This Privacy Policy explains how Clideo Ltd. ("Company", "we", "us", or "our") processes, uses, shares, and protects personal data when you use our website, online video editing products, services, and mobile applications (collectively, the "Services"). Capitalized terms not defined in this Privacy Policy have the meanings given in our Terms of Use.

Clideo Ltd, Riga Feraiou, 38, suite 1, office 405, 1087 Nicosia, Cyprus, is the controller of the personal data described in this Privacy Policy. Some providers may act as independent controllers where applicable.

Personal Data We Process

We receive personal data directly from you, automatically through your use of the Services, and from services you choose to connect, such as authentication providers, cloud storage services, payment providers, and app stores.

Depending on how you use the Services, we may process the following categories of personal data:

• Account data: your name, email address, account identifier, authentication information, and account settings.
• Subscription and transaction data: your subscription plan, payment status, renewal information, transaction identifiers, receipts, and related billing information. Payment providers and app stores process payment card information under their own privacy policies.
• User Content: videos, images, audio, recordings, text, prompts, project materials, and other content that you upload, import, submit, record, create, or edit through the Services.
• AI Feature data: User Content submitted to an AI Feature, related instructions or prompts, Output, and technical information necessary to provide the selected AI Feature.
• Technical and usage data: IP address, device and browser type, operating system, app version, identifiers, access times, pages and features used, processing events, error reports, and diagnostic data.
• Communications: information you provide when you contact customer support, submit a request, report a problem, or otherwise communicate with us.
• Third-party integration data: information received when you sign in through a third-party provider or import files from or export files to a third-party storage service.
• Cookie and marketing data: information collected through cookies and similar technologies as described in our Cookies Policy.

Why We Need Personal Data

We process personal data for the following purposes and legal bases:

• Performance of our contract: to create and manage your account, provide the Services, process User Content, provide AI Features, manage subscriptions, process payments, complete requested integrations, send information including technical notices, updates, security alerts, and provide customer support.
• Our legitimate interests: to secure and maintain the Services, prevent fraud and abuse, enforce our Terms, diagnose technical problems, analyze technical usage and performance, improve the Services, and establish or defend legal claims.
• Your consent: for non-essential cookies, certain marketing activities, and other optional processing where consent is required by applicable law. You may withdraw consent at any time.
• Compliance with legal obligations: to maintain required financial and business records, respond to lawful requests, and comply with tax, regulatory, and other legal requirements.

If information is required to provide a particular Service or feature and you do not provide it, that Service or feature may not be available to you.

We do not use personal data to make decisions based solely on automated processing that produce legal or similarly significant effects for users.

How We Share Personal Data

We may share your personal data as follows:

• Third-party service providers. As reasonably necessary to provide the Services, we use third parties who provide hosting, AI functionality, analytics, security, communications, customer support, and other services.
• Third-party AI Providers. When you choose to use an AI Feature, the User Content that you submit, including but not limited to images, videos, audio, recordings, texts, or prompts, may be transmitted to the relevant AI Provider. AI Providers process User Content only as necessary to provide the requested AI Feature.
• Payment providers and app stores. These recipients process payments and manage purchases or subscriptions. Some may act as independent controllers for their own payment processing, fraud prevention, and legal purposes.
• Authentication and storage providers. We share information with these providers when you choose to sign in through their services or import or export files with them.
• Public reviews. We may display reviews and related public profile information made publicly available through third-party review platforms, in accordance with the applicable platform terms.

International data transfers. Personal data may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws. Where required by applicable law, we take reasonably necessary steps to use legally recognized transfer mechanisms and appropriate safeguards to protect personal data.

Current information about the third-party providers we use is available in Third-party service providers and subprocessors.

Security

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you may have with us has been compromised), please notify us immediately.

Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy. The applicable period depends on the type of data and why it is processed:

• Account data is generally retained while the account remains active and for the period reasonably necessary to close the account and comply with legal requirements.
• User Content and project data are retained as needed to provide the relevant project or feature and are deleted according to the applicable product and backup-deletion process when the project or account is deleted.
• AI Feature data is retained in accordance with the operation of the relevant feature and the retention practices of the applicable AI Provider.
• Subscription and transaction records are retained for the period required by applicable tax, accounting, and financial laws.
• Technical logs and support communications are retained as long as necessary for security, troubleshooting, support, legal compliance, and dispute resolution.

We may retain information for longer where required by law, necessary to establish or defend legal claims, or needed to investigate fraud or security incidents. Where possible, information may be anonymized instead.

Our Policy on Children

The Services are not intended for, and we do not knowingly collect personal data from children under 13 or such higher age required in your jurisdiction. If you believe that a child has provided personal data through the Services, please contact us so that we can investigate and, where appropriate, delete the information.

Your Privacy Rights

Depending on applicable law, you may have the right to:

• request access to your personal data;
• request correction or deletion;
• request restriction of processing;
• object to processing based on legitimate interests or to direct marketing;
• receive certain data in a portable format;
• withdraw consent at any time;
• and lodge a complaint with a competent data protection authority.

These rights may be subject to legal limitations. We may request information necessary to verify your identity before responding.

Exercising certain rights may affect the availability of features that require the relevant personal data.

If you would like to exercise any of the above-mentioned rights, please contact us through one of the methods mentioned in the Contact Information provision of this Policy.

Contact Information

For questions, complaints, or privacy requests, contact us through one of the following methods:

• Online Help Center: https://help.clideo.com/hc/en-us/requests/new
• Email: support@clideo.com — use "Privacy" in the subject line